Our customers can access over 550 service provider locations throughout the United States, Puerto Rico and Canada. Since 1992, our service associates have responded to more than 300,000 service calls and have provided reliable, efficient and cost-effective service solutions 24 hours a day, 7 days a week. Our customers have direct access to more than 10,000 certified service professionals across the United States and Canada to deliver service requirements for their businesses.

NE's Nationwide Support Plans establish Service Level Agreements ( SLAs) that deliver consistent national services to all of your locations, through one of our 550 National Service Center locations. All NE Service Center locations maintain the highest technical certifications and industry-leading customer-satisfaction ratings, delivering unparalleled quality services across North America, in markets large and small.

• 24 x 7 x 365 Service Availability
• Emergency Dispatch
• Disaster Recovery Teams
• Case Management
• Customer satisfaction score tracking
• Customer satisfaction resolution and escalation
• Project coordination and support
• Documentation and ticket close

• Enterprise Services
• Mid-Size Business Services
• Small Business Services
• Monitoring Services
• IT Placement Services
• National Network Services

Testimonials

"We had the connection to one of our remote offices drop. I had the on-site person troubleshoot to no avail. NE dispatched a technician in two hours to a site in El Paso, TX thanks NE."

Network Manager, Construction Company



"We always had difficulty finding someone to repair our remote printers in AZ, no more, thanks NE for the quick Phoenix printer tech dispatch."

IT Manager, Chicago Based Company